Customer Support – Healing Wave
At Healing Wave, we are committed to ensuring your journey with us is as seamless and supportive as possible. Our team is here to assist with your questions, provide guidance, and ensure your experience reflects our dedication to wellness and care.
How Can We Help?
Whether you’re considering one of our ozone therapy treatments, have questions about your appointments, or need aftercare advice, we’re here to assist. Below, you’ll find common topics and how to reach us for support.
Frequently Asked Questions
1. What services does Healing Wave offer?
We specialise in a variety of ozone therapy modalities tailored to support your health and wellness. Explore our treatments on our services page.
2. How do I book an appointment?
Booking an appointment is easy! You can schedule your session by calling us directly, sending an email, or using our online booking system available here.
3. What should I bring to my appointment?
Please bring any relevant medical information, a list of current medications, and any questions you may have about your treatment. Comfortable clothing is recommended.
4. Are the treatments safe?
At Healing Wave, we follow strict safety protocols and use medical-grade ozone to ensure the highest standard of care. All treatments are administered with your health and well-being as our top priority.
5. What should I expect during my first session?
Your first session includes a detailed consultation to understand your health needs and create a personalised treatment plan. The procedure will be explained thoroughly, and you’ll have the opportunity to ask questions.
6. How do I cancel or reschedule my appointment?
To cancel or reschedule, please notify us at least 24 hours in advance. You can call our support line or send us an email to make changes.
7. Can I use Afterpay for treatments?
Yes, we offer Afterpay as a payment option to make our services accessible and convenient. For more details, visit our Afterpay page.
8. How can I provide feedback about my experience?
We value your feedback! Please share your thoughts by emailing us or using the feedback form on our website.
Contact Us
Phone Support
📞 Call us: 0212601232
Available: Monday to Friday, 9:00 AM – 5:00 PM
Email Support
📧 Email us: anna@healingwave.co.nz
We aim to respond to all emails within 24 hours.
Visit Us
📍 Clinic Address: 6 Nova Scotia Drive, Waipu.
Our friendly team is ready to assist you during your visit.
Your Health, Our Commitment
At Healing Wave, your well-being is at the heart of everything we do. If you need further assistance or have specific concerns, don’t hesitate to get in touch. We’re here to help you every step of the way.